Returns & Refunds

1. Our Returns Policy

At Numat Pty. Ltd., we want you to be satisfied with your purchase. This policy explains how to return products if you change your mind or if something goes wrong.

2. Return Timeframe

You have 30 days from the date you receive your item to request a return for a change of mind. This timeframe does not apply to faulty or defective goods (see section 6 below).

3. Return Approval Required

You must request approval before returning any item. Items sent back without prior approval will not be accepted.

To request a return:

• Contact us at info@numat.com.au or 1800 686 287
• Provide your order number and reason for return
• Include proof of purchase (receipt or order confirmation)

Once approved, we will provide instructions on how and where to send your return.

4. Return Conditions

To be eligible for a return, items must be:

• Unused and in the same condition you received them
• In original packaging
• In resaleable condition

You must also provide the receipt or proof of purchase.

5. Non-Returnable Items

The following items cannot be returned for a change of mind:

• Custom-made or cut-to-order products

Note: Your rights under the Australian Consumer Law still apply to these items if they are faulty or not as described.

6. Faulty or Defective Products

If you receive a faulty, damaged, or incorrect item, please contact us immediately at info@numat.com.au or 1800 686 287.

You must provide:

• Proof of payment
• Photo of the defect or damage

We will assess the issue and, if proven faulty, arrange repair, replacement, or refund in accordance with the Australian Consumer Law.

Return shipping for genuinely faulty or defective goods is FREE.

7. Return Shipping Costs

Change of Mind Returns: You are responsible for the cost of return shipping. We recommend using a tracked service as we cannot be held responsible for items lost in transit.

Faulty/Defective Returns: Return shipping is free if the product is proven to be faulty or defective.

8. Where to Send Returns

Only send items back after receiving approval from us.

Return Address:

Numat Pty. Ltd.
89-93 Buckland Street
Toowoomba, QLD 4350
Australia

9. Restocking Fee

A 10% restocking fee applies to all change-of-mind returns. This fee covers handling, inspection, and repackaging costs. The restocking fee does not apply to faulty or defective goods.

10. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 7-10 business days. Please note it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@numat.com.au or 1800 686 287.

11. Exchanges

The fastest way to exchange an item is to return it for a refund (subject to this policy), then place a new order for the item you want.

12. Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

13. Questions?

If you have any questions about returns or refunds, please contact us:
Email: info@numat.com.au
Phone: 1800 686 287

We are committed to providing excellent customer service and will work with you to resolve any issues fairly and promptly.

Document updated April 14, 2026.